Cancellation & refunds
Cancellation, reprint and refund rules for custom printed products.
Updated 05 Oct 2026Cancellation
Cancel for a full refund any time before you approve the proof.
Reprints
We reprint items that are damaged, misprinted or different from the approved proof. Report within 48 hours of delivery with photos.
Returns
Personalised products can't be returned for change of mind.
Refunds
Approved refunds reach your original payment method in 5–7 working days.